Microsoft Dynamics CRM Customer Service Functionality
With Microsoft Dynamics™ CRM you’ll not only build stronger relationships with your customers—you’ll actually reduce costs by providing excellent customer support. Be more responsive to each customer, with access to up-to-date information within an environment you already know and use—Microsoft Outlook. Integrated features give you streamlined customer service automation processes so your company can more accurately identify, learn about and serve each customer more quickly and profitably.
Manage work more efficiently
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Delivers customer service functionality either as a natural extension of Microsoft Outlook or in a customized user interface.
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Manage the CRM for total customer service experience solutions all from a single business application.
Deliver superior customer service with CRM
Use advanced organizational case management to quickly create, manage, and resolve service issues
Streamlined access to Service Level Agreements (SLA), case history as well as problem diagnosis and resolution information.
Customer service automation
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Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests
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Case management, communications tracking, and auto-response e-mail
Resolve issues quickly and accurately
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Improve your first-call resolution rates
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Searchable, shared knowledge base of information organized by product and service category
Find and schedule qualified service professionals
Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.
Continuously improve customer satisfaction
Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.