tracking code
InterDyn Artis
  • Home
  • Solutions
    • Dynamics 365
    • Dynamics NAV
    • Dynamics GP
    • Dynamics CRM
  • Events
    • All Upcoming Events
    • Training / CPE
    • Vision
    • Webinars and Workshops
  • Resources
    • Blog
    • Forum
    • On-Demand Webinars
    • Referral Program
    • Services We Offer
    • Support
  • About Us
    • Careers
    • Choose InterDyn Artis
    • Contact Us
    • Our Team
  • Vision

What Happened to Microsoft Dynamics CRM?

11/9/2016

0 Comments

 
Posted by Jonathan Crowell

What happened to Microsoft Dynamics CRM?

Nothing... sort of.

As of November 1, 2016 Microsoft Dynamics CRM was renamed and became part of
Microsoft Dynamics 365. The Dynamics CRM we have known and loved is more or less being re-labeled and licensed in a different manner.

The three core components of Dynamics CRM – Sales, Marketing and [Customer] Service – will become separate applications within Dynamics 365. And when I say separate I mean they are licensed individually, not that they are segregated or disparate systems. The purpose of this licensing model is to provide organizations with the ability to purchase only what their users need access to.

There will be two editions within Dynamics 365: Business and Enterprise.

The Business Edition will include Sales, Marketing and Customer Service.
  • To the best of our understanding, these applications will mirror the current functionality found in the traditional Dynamics CRM solution.
  • Each application is individually priced at $40 per user per month, or you can purchase a Plan for $50, which includes all the applications.
  • These applications will not be released until Spring 2017.
Dynamics 365 Business Edition Pricing
Click to enlarge

The Enterprise Edition will include Sales, Marketing, Customer Service, Field Service and Project Service Automation.

  • The Sales and Customer Service applications in the enterprise edition will consist of the traditional functionality as well as added functionality such as social listening and knowledge management, which were previously add-on products to Dynamics CRM.
  • Marketing in the enterprise edition will be a new joint venture between Microsoft and Adobe where Adobe’s Marketing Cloud will be offered as part of Dynamics 365.
  • Field Service is designed for dispatching, creating work orders and managing field technicians and route planning.
  • Project Service Automation is intended for project planning, resource management, time and expense entry and project billing.
  • Each application is individually priced at $95 per user per month, or you can purchase a plan for $115, which includes all of the applications.
Dynamics 365 Enterprise Edition Pricing
Click to enlarge

If you are a current Dynamics CRM customer and are concerned about what these changes mean for you, contact us to learn more about your options. We can help you navigate the process of transitioning to Dynamics 365.

If you are new to Dynamics CRM and Dynamics 365 and are trying to make sense of all of this, give us a call (704.864.6750)! Our solution specialists can answer your questions and guide you towards the right option for your organization.

*There is an updated blog posted here.

contact us button
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    InterDyn Artis
    Blog

    ​Your one stop shop for Microsoft Dynamics.

    Categories

    All
    Business Central
    Dynamics 365
    Dynamics CRM
    Dynamics GP
    Dynamics NAV
    Events
    Microsoft Dynamics Add-ons
    Software Decisions
    Tutorial

Solutions
Microsoft Dynamics 365
    Business Central
    Customer Engagement
Microsoft Dynamics NAV
Microsoft Dynamics GP
​Microsoft Dynamics CRM

​ERP Comparison Guide
Learning Opportunities
All Upcoming Events
User Conferences
Training / CPE
Vision
Webinars & Workshops
​

Resources
Blog
Forum
Referral Program
​​YouTube Channel

Company
About Us
Careers
Contact Us
​

8100 Tower Point Drive
​Charlotte, NC 28227
(704) 846-6750
info@interdynartis.com
Picture
Proudly powered by Weebly

Sitemap | Home | Careers | Contact Us

share

Copyright © 2019

InterDyn Artis