From the Microsoft Dynamics CRM Customer Center:
What's new in Microsoft Dynamics CRM 2015:
Create product families
Boost selling effectiveness with the ability to bundle products and recommend related products for cross-selling/up-selling opportunities.
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Use sales hierarchies
Manage and report on your sales data in a way that maps to your business. New hierarchical visualizations and roll-ups bring real-time territory and forecasting data to your fingertips.
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Mobile sales improvements
Increase field sales productivity with flexible, role tailored dashboards and analytics, personalized home pages and the ability to navigate by hierarchy. This version of the tablet app also includes improved support for disconnected scenarios.
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Enhanced sales processes
Guide sellers toward desired outcomes with enhanced branching logic within your sales processes. Increase impact via automation of business processes and enforcement of business rules across all devices.
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Expanded case management functionality
Enable agents to provide differentiated levels of support with flexible Service Level Agreements (SLAs). Gain insight into service effectiveness with the ability to track and analyze key metrics like SLAs and thresholds.
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Microsoft Social Listening availability
Microsoft Dynamics CRM Online customers with a minimum of 10 Professional users automatically have access to Social Listening as part of their subscription at no additional charge. Customers who have an Enterprise subscription also have access to Social Listening but with no minimum user requirement. You can add Microsoft Social Listening subscriptions from the Office 365 Administrative Portal.
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Social Listening for on-premises CRM customers
With this coming release, you can now access Social Listening directly from within Microsoft Dynamics CRM 2015 - even as an on-premise customer - and may also be eligible for a discounted rate.
Improvements in CRM for Outlook
Set up CRM for Outlook quickly and easily with the completely redesigned Configuration Wizard. With Microsoft Dynamics CRM 2015 for Outlook, users can sync assigned tasks and appointment attachments. Admins can control synchronization between pairs of fields, which provides confidence about where data is coming from and how it's shared.
Customizable help
Personalize the user assistance by tailoring the in-product Help content to match the specifics of your Dynamics CRM implementation. You can modify what displays under the Help question-mark icon at either an entity-specific or organization-wide level.
This information is brought to you by Microsoft's customer center. For more information on Microsoft Dynamics CRM 2015 features including technical changes, release timing, and how best to prepare for updates, visit the Dynamics CRM Customer Center.
This information is brought to you by Microsoft's customer center. For more information on Microsoft Dynamics CRM 2015 features including technical changes, release timing, and how best to prepare for updates, visit the Dynamics CRM Customer Center.
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