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Microsoft Dynamics 365 Customer Engagement

Customer Relationship Management Software
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Microsoft Dynamics CRM is now offered as part of Microsoft Dynamics 365.
Encompassing what was formerly known as Microsoft Dynamics CRM, Microsoft Dynamics 365 Customer Engagement packages the core components of CRM as individual applications in the cloud with a whole new suite of capabilities.
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Core Applications

 
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DYNAMICS 365 FOR
Sales
Turn relationships into
revenue with lead and
opportunity management
​cloud-based tools. 
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DYNAMICS 365 FOR
Marketing
Unify your marketing
efforts to gain deeper
insight into customer
​​interest and interaction.
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DYNAMICS 365 FOR
Customer Service
Increase customer
satisfaction with case
management and knowledge
​base tools.
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DYNAMICS 365 FOR
Project Service Automation
Better manage projects with
integrated scheduling, billing
​and time keeping apps.
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DYNAMICS 365 FOR
Field Service
Dominate service calls
by tracking customer
equipment, contracts and
​managing staff in the field. 
 

Additional Capabilities (Included)

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Gamification
Turn work into play with fun
and engaging competitions
to increase employee
motivation and performance.
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​Social Listening
Discover and act on powerful
social insights with
automated social analytics
​​and response management.
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​Organization
​Insights
Monitor your CRM usage
and identify training needs
and ​process improvements.
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Portal Add-Ons
Make interactions among
partners and customers easier with turnkey and
​interactive portals.
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Voice of the
​Customer
Create and send surveys to
gain valuable feedback from
​your customers.
Solutions
Microsoft Dynamics 365
    Business Central
    Customer Engagement
Microsoft Dynamics NAV
Microsoft Dynamics GP
​Microsoft Dynamics CRM
​Sage Intacct
​
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