ERP and CRM Services Available
System selection
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System selection If you are bewildered by the number of options and deployment methods for a new ERP and/or customer relationship management solution, our consultants can help you identify your critical business requirements and objectives, identify multiple possible offerings for consideration and help you manage the demonstration and evaluation process. Classroom training
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Classroom training We offer training classes at our Charlotte, NC headquarters. Our classes include new user boot camps, database administration, SQL Server reporting and other topics generally related to Microsoft Dynamics product use and support. Many of our classes offer CPE credit. Our training lab can also be used for client specific custom group training if you prefer to train offsite as a way to minimize distractions that can often happen with onsite training. View all available training classes. Fit/Gap
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Fit/Gap The Fit/Gap catalogs your business process requirements and maps them against the “out of the box” capabilities of one or more of the Microsoft Dynamics solutions. For any needs that cannot be met “out of the box”, an alternative solution is identified utilizing either a third party add on, customization or a manual work around. For large complex engagements, the Fit/Gap is a critical step in ensuring that you have an accurate implementation estimate that leaves “no stone unturned”. |
Business process review
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Business process review The Business Process Review reviews your current business workflows and practices and makes recommendations on how these can be improved by utilizing Microsoft Dynamics based solutions. We will also collaborate with you to develop an attractive return on investment (ROI) based on the identified productivity gains. Implementation & support
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Implementation & support
We provide installation, module planning and configuration, data conversion, training and customization services for Microsoft Dynamics implementations. We also provide ongoing support to existing customers which includes onsite and remote technical support, annual ERP/CRM strategy assessments, training classes, webinars and an annual customer user conference. Additionally, we offer assistance and training/configuration for Office 365 and Power BI implementations. We offer implementation and support for:
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Custom development
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Custom development We provide custom development services for applications developed using Microsoft based technologies. This can range from simple modifications to one of the Dynamics products to complex custom middleware integration tools to entire the development of entire modules and applications. Cloud assessment
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Cloud assessment The cloud assessment reviews your current software and hardware environments and identifies strategies to move some or all of your systems to the cloud. Multiple strategies are considered ranging from the replacement of legacy technologies with turnkey cloud offerings to migrating existing systems to cloud platforms such as Microsoft Azure. |
