Strategic Account Managers

We value the long term relationship with each of our clients and to help accomplish this, each and every one of our clients is assigned a dedicated Strategic Account Manager (SAM). This person serves as your main contact and is there to help with anything you need, whether it be adding users, deciding if you need to review your current processes to ensure you're getting the most out of out software investment, or just to let us know that we’re doing a good job. 

Ongoing Support Team

We know that no matter how proactive you are, sometimes things happen. That is why we have a dedicated support team that puts your business needs first. Whether you need help with troubleshooting or support, our team is equipped with the resources and expertise to help you succeed. On top of that, we have a dedicated Support Coordinator who’s only job is to make sure your issue gets resolved quickly and effectively.

There are three ways to submit a service desk ticket:

• Login to our service desk portal at https://techhelp.lbmc.com. This method is preferred as it provides you with the most control over your service experience. For setup access, please contact us.
• Email the service desk at techhelp@lbmc.com. Please include contact information, description of the issue, and any supporting material such as screenshots or error codes.
• Call the service desk. We strive to answer each phone call to our support line placed during business hours. But, if all lines are busy, please leave a voicemail with the contact information and details of the support request. Your detailed voicemail will become part of your service desk ticket.
  • Charlotte: (704) 846-6750
  • Nashville: (615) 309-2487
  • Knoxville: (865) 862-3035

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